What is the cut-off time for an order to be shipped the same day?

You must complete your order (including full payment) before 4:30 p.m. for a standard order. For a particular order, it will be sent the next day.

What is the phone number of the cargo ship in Montreal?

For Canadian North: 514 631-8560

For Air Inuit: 514 636-3901

Can I request a special delivery in an area that is not covered

Yes, but each of the requests will be analyzed according to the feasibility (transport cost, deadlines, etc.)

What happens if my order is late?

If the airlines delays are caused by bad weather or overloaded deliveries, you can call us to have a status of your order or call the airline directly.

Is it possible to cancel an order?

Yes, as long as the order has not left the warehouse (only a few hours delay since we send the order the same day) it is possible to cancel it.

Can I modify an order after I have placed it?

A customer service representative follows up each order by phone before sending it. You can modify it if necessary.

Can I order a product that is not on your list?

Absolutely! A customer service representative always tracks each order by phone before sending it. He or she can help you find the product you are looking for.

How long does it take for orders to arrive?

By plane :

Our orders are sent from Monday to Friday to Montreal Airport on the same day that the order is placed. Then, you need to allow 24 to 48 hours to receive your order when weather conditions are favorable.

By boat :

For delivery by boat, there is a delay of one month.

You must order approximately three weeks before the departure of the boats. It is recommended to reserve your space as soon as possible so that your order is guaranteed to leave on time.

Do I need a customer account to place an order?

No, we want to keep it as simple as possible for you. However, we recommend that you create an online profile in order to consult your order history and easily reorder items.

How far in advance do we need to order for delivery by boat? Is there an order deadline?

You must order approximately three weeks before the departure of the boats. It is recommended to reserve your space as soon as possible so that your order is guaranteed to leave.

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of the products offered