You must complete your order (including full payment) before 4:30 p.m. for a standard order. For a particular order, it will be sent the next day.
For Canadian North: 514 631-8560
For Air Inuit: 514 636-3901
Yes, but each of the requests will be analyzed according to the feasibility (transport cost, deadlines, etc.)
If the airlines delays are caused by bad weather or overloaded deliveries, you can call us to have a status of your order or call the airline directly.
Yes, as long as the order has not left the warehouse (only a few hours delay since we send the order the same day) it is possible to cancel it.
A customer service representative follows up each order by phone before sending it. You can modify it if necessary.
Absolutely! A customer service representative always tracks each order by phone before sending it. He or she can help you find the product you are looking for.
By plane :
Our orders are sent from Monday to Friday to Montreal Airport on the same day that the order is placed. Then, you need to allow 24 to 48 hours to receive your order when weather conditions are favorable.
By boat :
For delivery by boat, there is a delay of one month.
You must order approximately three weeks before the departure of the boats. It is recommended to reserve your space as soon as possible so that your order is guaranteed to leave on time.
No, we want to keep it as simple as possible for you. However, we recommend that you create an online profile in order to consult your order history and easily reorder items.
You must order approximately three weeks before the departure of the boats. It is recommended to reserve your space as soon as possible so that your order is guaranteed to leave.